How Our Online Auction Works
Before someone registers to take part in our online auction it is imperative they understand how they work.
Please read the following summary:
First, you need to register with us and setup an account. This involves creating a unique username that has no spaces and is preferably not your email address as other buyers see your username. You also have to register a valid credit card. The credit card is required to ensure the bids are going to be honoured if you win. The registered card information is held by STRIPE payment where your card information is held at the highest security. Your card is only charged after the auction closes. Rosehill Online has no access to your cards information. Please ensure you have enough credit on your card before bidding or risk having your card declined and if not corrected possibly being restricted from bidding on our site.
Now that you are a registered buyer you need to log onto our site with your username and password. Take a look around the site first to get used to where everything is. Read the Terms & Conditions page. The main areas to be aware of are My Auctions and My Account.
In My Auctions you can find the auctions that are Upcoming, Current and Closed.
In My Account you can find all your invoices and your personal information. You can also edit, add or change your credit card information here along with manually paying your invoices.
Upcoming Auctions are events that are in preview mode. The event is available to view items and add items to your watch list but no bids are being accepted.
Current Auctions are open for bidding. Items are active and you will notice the current price, winning bid, number of people watching the item and the time remaining before the item closes for bidding.
Closed Auctions are finished for bidding and are in the process of being picked up. Closed Auctions are still open to viewing if you want to see what items were on the auction and how much there winning bid was.
Previewing and starting a Watch List
For Upcoming auctions and Current Auctions you can start by building a Watch List of items your are interested in. This is the time to do some investigating and research by reading over descriptions and educating yourself on items before you bid. This is also the time to come in and see items at the auction warehouse located at 901 Guelph Line in Burlington Ontario. We set all items for auction by lot numbers. Come into the auction location and peruse the items noting that many of our items are still in there original packaging. We place printed images of the items on boxed items so you can see what you are bidding on.
Note: Our Auction items are typically returns from Large Online Retailers, we buy truckloads and pass the savings on to you. Many items are in new, very good, or varying levels of condition, but not necessarily perfect, this is why you get amazing deals.
We open and inspect items before we put them ‘on the floor’. We note the condition of the items and you can see what designation we consider the item to be in. Here are the conditions defined and also found in our Terms & Condition.
BRAND NEW - an item that has not been used in any form and is in its original packaging. The original outside seal may be broken as we may inspect an item before listing. However, if the the product looks untouched and packaging is undisturbed we may not inspect item. This item may have been undeliverable or not accepted by original purchaser. The item could be a discontinued item or overstock but not sold or used.
NEW - an item is deemed in new condition if the item appears not used or very lightly used and may have been taken out of the box or packaging but placed back into the container. There are no missing parts and is functional. The item does not need to be brand new to qualify as new in our definition. Because we inspect all items the original factory seal maybe broken and inside packaging maybe damaged but the item itself appears to be in excellent condition. There are no obvious wear marks or scratches. The item may have been returned by original buyer but its condition is still excellent.
NEW OTHER - this condition is the same as a NEW item as described above but with a flaw that is described in the product description. This could be a new item that was damaged in transport, or a blemish that may not be concern to some buyers, a dent or mark that doesn’t render the item inoperable.
OPEN BOX - an item that has been returned or may have been a demonstration or display model. The original box or packaging may not be present. A product that has been assembled and then disassembled and returned not allowing us to guarantee all parts are present. Though all or any of these conditions are true we consider the item to be in excellent condition with no or very little wear or signs of use.
- Open Box - Excellent Condition - The product may or may not be in the original package or in the case of appliances and furniture not in a box at all. The item in most cases is a product that was undeliverable, a floor model, factory second, or a returned item in excellent condition with no signs of use. There may be some minor flaws or minor defects. See details in description. Manufacturers warranty may still apply - see details
- Open Box - Scratch & Dent - The product may or may not be in the original package or in the case of appliances and furniture not in a box at all. The item has some cosmetic damage from transport or mishandling but does not affect the function of the product. These flaws are shown in the photos of the image. Manufacturers warranty may still apply - see details
REFURBISHED - An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. See product description for full details.
USED - An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used in varying degree. See the description for full details and description of any imperfections.
SALVAGE - An item that may not function as intended and may not be fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. This item may be good for parts only. See the description for full details.
- AS IS - The item is considered ‘As Is’ when we take no responsibility for its state or functionality. There are no returns nor refunds for these items and the buyer takes full responsibility for accepting the item as it is.
First, bidding is not like making an offer or like buying something in the usual retail manner. Bidding is for keeps and means you are placing a price that you are contractually bound to pay if the bid ends up winning. This means you need to be certain when you place a bid that you know what you are bidding on and second that you have enough funds on your registered credit card to pay for the winning bid.
All bids are entered in the box beside the item picture. First you will notice there are no reserves. All items start their bid at $1. Next, you have to bid a minimum of at least the increment defined which increases as the price does.
Below are the increments for our auctions:
Price Level Bid Increment
$0.00 - $24.99 $1.00
$25.00 - $99.99 $2.50
$100.00 - $199.99 $5.00
$200.00 - $999.99 $10.00
$1000.00 - $4999.99 $25.00
$5000.00 - $9999.99 $50.00
$10000.00 and above $100.00
A proxy is to place a bid that is higher than increment required and the system, the online software, will place bids for you, incrementally higher by the increments shown above beating out counter bids until it reaches the limit you place in the bid box.
The lot has a bid of $28 as a winning bid. Instead of just adding an incremental bid, or Quick Bid as the system indicates, you place a higher bid, one that is higher than the increment, in this case $45. The system will automatically make you the winning bidder BUT only by the increment and NOT the high bid you placed. So your winning bid is showing as $30.50 or $2.50 higher than the $28 posted. Other bidders cannot see your proxy bid but will know you have a higher proxy bid if they were to counter with a bid of $33. The system would indicate they are not the winning bid and then place you bid $2.50 higher keeping you above their bid automatically. Your new winning bid would now be $35.50. This would continue automatically without you doing anything until and if your proxy bid of $45 was beat. At that time you would be notified by email that you were outbid and could decide to bid again. NOTE, you will not receive an email to notify you have been outbid once the event begins to close.
So correspondingly, if you were to place a bid on a lot and the system indicated you are NOT the winning bidder you know that there is a proxy bid existing and you will need to continue with higher bids to try and beat their bid.
Once you have clicked and agreed to the terms and then confirmed and submitted the bid, it cannot be retracted. Because bids are permanent, when you bid you are given a second confirmation that must be agreed to before placing the bid, so you have that opportunity to click cancel. Please review that message before clicking 'confirm' as it will verify the amount being bid, and the item the bid is being placed on.
Once placed we can not allow bids to be retracted as it undermines the fairness of the process for all participants. We can not contact other bidders for that lot, nor can we remove the bid.
If you have made this error 24 hours before closing, there is a good chance you are going to be outbid anyway as bidding gets competitive in the last day of closing, but we can not guarantee that, and if you do win you will be responsible for that lot- which includes paying for and picking up the lot.
All our auctions close ‘soft’. What this means is that auctions BEGIN to close, in our case, at 7pm on closing day in small groups. We alott 12 items to close every two minutes. This gives bidders a chance to manage their bidding buy focusing on a small lot of items that are closing soon and not the entire auction. Our auctions can have over a thousand items in them pushing the final close of the last group of items 3 hours after the auction begins to close.
Once the auction begins to close bidding will begin to increase. By nature most of the active bidding takes place in the last few minutes/seconds. To accommodate a chance for a counter offer 2 minutes is added to the close time of the lot bid on each time a successful bid is entered. This allows for a counter bid and at the same time prevents bidders from timing their bid placing the bid in the last seconds blocking out any chance of any counter bid. This is called sniping and is NOT allowed on our auction. If two minutes has passed without a counter bid than the lot closes and the winner is notified they have won.
Once you have won a lot you will be emailed a confirmation email confirming you indeed won the bid. You will receive an email for all the lots you have won. After the auction finally closes and all lots have closed you credit card will be automatically charged for all the lots you have won. Added to the total is a 10% buyers premium plus HST (13% tax). So a winning bid of $45 will be charged $45.00 + $4.50 (premium) + $6.44(HST) = $55.94
If the card you registered has failed to complete the transaction you will be notified the next day to rectify the situation by making room on your card for more credit and manually processing the payment, adding a new credit card to your account and manually processing the payment or finally notifying us you will pay by cash on pickup.
To manually process a payment and/or add a new credit card to your account, you first need to click on My Account and go to Invoices found on the lefthand side of the screen. Choose the invoice by clicking on the invoice number and you will find at the top of the invoice a place to add a new card and process a payment.
Picking up your winning lots
As we navigate through the constantly evolving COVID-19 pandemic situation, we are adapting our operations. While doing so, our top priority remains the health and safety of our dedicated staff and valued customers.
Our staff will be practising social distancing and wearing protective gloves, along with a regular routine of sanitizing hands.
Are detailed on the paid invoice emailed to you.
901 Guelph LineBurlington, ON L7R 3N8, Canada
Parking designated spots at far end of building towards large door.
What to bring:
Your paid invoice and a vehicle large enough to hold your items. This can be a printed out copy or the emailed version on your smart phone.
Someone on your behalf is allowed to pickup up your items. The paid invoice is all that is required.
Contact us once you have arrived:
Use the posted phone number found on the sign in each parking spot to text us your invoice number and the parking space you are parked at.
Stay put! Please don't come in the building and respect social distancing with our staff and others.
Our staff will process your lots and bring them out to your vehicle. If the item(s) are small we will place the items in your vehicle for you. If its a larger order we will leave the item on a cart by your car for you to load.
Our staff will not be able to help you with loading unless the item is large and heavy then we will instruct you to bring your vehicle to the large door where our staff will load your item.
Note, we are not responsible for securing your items in any way. Please bring tie downs etc to secure your items if necessary.
We are offering curbside delivery for large items, like appliances and furniture. Please contact us by email to arrange times and delivery charges.
Unlike many auction houses we offer 7 days to return items. We only allow returns if we misrepresented the item. For example, if we noted an item to be one colour and it wasn’t, if the size or dimensions were wrong, or it doesn’t work and we claimed it did.
Abandoned Items We understand situations occur making it very difficult or impossible to pickup items in the week after the auction. We will hold items for a reasonable amount of time if requested, but only if specifically authorized by Rosehill Online. Due to storage space and the liability of holding sold items, any items not picked up after 30 days of the event’s closing, will be placed back into Rosehill Online’s possession and ownership, unless prior consent from Rosehill Online. No refund will be given and we will have the right to place these items back on auction.
Thats it! We hope the above makes sense and will help make your experience bidding more fun and successful. Keep an eye open for upcoming auctions. Thank you for your time and good luck!